Translated from German. Where anything differs, the German text counts: Deutsche Fassung
Delete account
In the app
- Open Erbenakte and sign in.
- Tap Account at the bottom.
- Tap Delete account.
- Confirm with your password or your Google or Apple sign-in and tap Delete for good.
The same works in the browser, in the app under /app/ on this website.
Leaving a case without deleting the account
In the case, tap Heirs and choose Leave case. You no longer see the case afterwards. If you are alone in the case, it is deleted instead.
By e-mail
If you no longer have the app, write from your account's address to contact@dgmd-software.de with the subject "Delete account". We delete the account within a month and confirm it to you.
What is deleted
- Your account with its e-mail address and sign-in data.
- Cases in which only you are, with every entry, the history, the invitations and every document.
- In shared cases your share and what you entered, paid, confirmed or decided stay for the other heirs, without your name and e-mail address: they then read "Former member". The other heirs need these details to divide the estate (privacy policy).
- Deleting does not refund a purchase. What was bought stays valid for the case and the other heirs in it.
The data disappear from our backups after 90 days at the latest.